Shipping policy
Shipping and Delivery Policy
Thank you for shopping with IDS Online Store. Shipping and delivery arrangements vary depending on the product, destination, and applicable delivery service.
For complete information about oversized gaming table deliveries, please review our official Freight Delivery Guide .
1. Freight Delivery
Oversized gaming tables may be shipped using freight carriers. Where Free Curbside Freight Delivery is offered, the service is subject to the delivery conditions described in our Freight Delivery Guide.
Curbside freight delivery does not automatically include indoor delivery, unpacking, assembly, or placement inside the property.
2. Shipping Availability and Arrangements
Shipping availability, delivery arrangements, and any applicable charges depend on the order and destination. Please review the shipping information provided during checkout and any order-specific arrangements confirmed by IDS Online Store.
3. Receiving and Inspecting Your Shipment
Customers should inspect their shipment and packaging upon delivery whenever reasonably possible. Any visible damage should be documented with photographs and noted on the carrier's delivery receipt.
For concealed damage, missing parts, delivery concerns, and supporting documentation, please follow the instructions in our Freight Delivery Guide.
4. Cancellations, Returns, and Refunds
Order cancellations, returns, refused deliveries, and refunds are governed by our Return Policy .
Free outbound shipping, where offered, does not automatically mean that return freight or other applicable return-related costs are free.
5. Contact Us
For shipping and delivery questions, please contact:
Please review our Freight Delivery Guide and Return Policy before placing an order.