Freight Delivery Guide

Everything you need to know about freight shipping, delivery appointments, receiving your table, and what to do if something is missing or arrives with a shipping-related issue.

Freight Shipping

Large gaming tables are shipped through a professional freight carrier rather than standard parcel service.

Scheduled Delivery

The freight carrier typically contacts the recipient before delivery to arrange an appointment.

Basic Assembly

Many tables require limited assembly. Product-specific assembly details are listed on the applicable product page.

U.S. Fulfillment

Eligible products are fulfilled from U.S.-based inventory. Local pickup may be available for selected items by prior arrangement.

What to Expect

Premium poker, blackjack, and casino tables are larger and heavier than standard online purchases. Freight delivery therefore involves a few additional steps. This guide explains the general process so you can prepare before your order arrives.

How Freight Delivery Works

1

Order Review

After your order is received, product availability and freight arrangements are reviewed before shipment is confirmed.

2

Shipment Preparation

The table is prepared for freight shipment. Processing time may vary by product availability, destination, and carrier scheduling.

3

Tracking Information

Tracking or shipment information will be provided after the freight shipment has been arranged.

4

Delivery Appointment

The freight carrier typically contacts the recipient to coordinate a delivery date or delivery window.

5

Curbside Delivery

Unless otherwise arranged in writing, freight delivery is generally curbside or to a safely accessible exterior delivery point.

6

Receive and Inspect

Inspect the shipment and packaging before signing the carrier’s delivery receipt whenever reasonably possible.

What Curbside Delivery Means

Curbside freight delivery generally means the carrier unloads the shipment at the curb, driveway, or another exterior area that is safely accessible to the delivery vehicle.

Moving the table into your home, navigating stairs, room placement, unpacking, and assembly are normally the customer’s responsibility unless a different service has been confirmed in writing.

Prepare Before Delivery

  • Confirm that the delivery address and contact phone number are correct.
  • Arrange for an adult to be present during the delivery window.
  • Plan how the table will be moved from the delivery point into your home.
  • Consider having additional help available because freight items may be large and heavy.
  • Make sure the intended room and access path can accommodate the product dimensions.

Inspect the Shipment Before Signing

When the shipment arrives, review the exterior packaging for visible dents, tears, punctures, crushed areas, water exposure, or other signs of transportation damage.

If visible damage is present, take clear photos and ask the driver to note the condition on the delivery receipt before you sign whenever possible.

Keeping photos of the packaging, freight label, pallet, and affected area can help IDS Online Store and the fulfillment partner review the situation.

Missing Parts or Shipping-Related Issues

If parts appear to be missing, or if you notice a shipping-related issue after delivery, contact IDS Online Store as soon as reasonably possible.

Please provide:

  • Your order number
  • A description of the issue
  • Photos of the packaging and affected area
  • Photos of product labels, cartons, or freight documentation when available

IDS Online Store will coordinate with the applicable fulfillment partner to review the information and help determine the appropriate next step. The final resolution may depend on the nature of the issue, available documentation, carrier review, and product or part availability.

Local Pickup

Local pickup may be available for selected products from a New Jersey location. Pickup must be confirmed in advance. Please contact us before placing an order if you would like to ask whether a product is eligible for pickup.

Frequently Asked Delivery Questions

Will the freight carrier contact me before delivery?
Freight carriers typically contact the recipient to coordinate a delivery appointment or delivery window. Please make sure your contact information is accurate when placing the order.
Is freight delivery the same as standard package delivery?
No. Freight shipments are larger and are commonly delivered on a pallet through a freight carrier. An appointment and an adult recipient are generally required.
Will the carrier bring the table inside my home?
Standard freight service is generally curbside only unless another service has been specifically confirmed in writing. Moving the item inside is normally the customer’s responsibility.
Is assembly included?
Assembly service is not normally included. Assembly requirements vary by product, so please review the applicable product page or contact us before ordering.
What should I do if the packaging looks damaged?
Take clear photos and ask the driver to note the visible condition on the delivery receipt before signing whenever possible. Contact IDS Online Store promptly and retain the packaging and documentation.
What if a part is missing?
Contact us with your order number, a description of the missing item, and photos of the cartons or included parts when available. We will coordinate with the fulfillment partner to review the issue.
Do you offer local pickup?
Local pickup may be available for selected products in New Jersey by prior arrangement. Please contact us before ordering to confirm eligibility and pickup instructions.
How long will delivery take?
Timing depends on product availability, shipment preparation, destination, and freight carrier scheduling. Tracking or shipment information will be provided after arrangements are confirmed.

Still Have Questions?

Contact IDS Online Store before ordering if you need help understanding freight delivery, product dimensions, assembly requirements, or local pickup availability.

Email IDS Online Store