Return Policy

If your order arrives with shipping damage, missing parts, or another product-related issue, please contact IDS Online Store as soon as reasonably possible.

Please include:

• Your order number
• A clear description of the issue
• Photos of the product and affected area
• Photos of the packaging
• Freight labels or shipping documentation, when available

IDS Online Store will coordinate with the applicable fulfillment partner to review the information and determine the most appropriate next step.

Depending on the circumstances, a resolution may include:

• Replacement parts
• Replacement components
• Product replacement
• Another reasonable resolution based on the specific case

Resolution options may depend on the nature of the issue, available documentation, carrier review, product or part availability, and fulfillment partner approval.

Prior Authorization Is Required

Because our products are large freight items, all returns require written authorization from IDS Online Store. Please do not refuse delivery or return merchandise without contacting us first.

Unauthorized Returns or Refused Shipments

Unauthorized returns or refused shipments may result in transportation, redelivery, return freight, handling, storage, inspection, repackaging, or other processing charges. Refund eligibility and the final refund amount may be affected.

Change-of-Mind Returns

Returns requested for personal preference, ordering the wrong product, size not fitting the intended space, no longer needing the item, or other non-product-related reasons are generally not accepted once the shipment has entered freight transit.

Exceptional requests may be reviewed individually. Approval is not guaranteed.

If a return is approved, applicable transportation, original freight, return freight, handling, inspection, repackaging, storage, restocking, or other actual costs may be deducted from the refund.